Hi John, thanks for joining the Community
Which version of the app are you using (iOS or Android) and are you receiving an specific error when attempting to snap the receipt?
For troubleshooting purposes, please try uninstalling and reinstalling the app to the latest version available in your app store.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
