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Everything you need to know about banking in QuickBooks Online - Discover more
Level 1

I have missing customers on the mobile app. They are there on the laptop


I have missing customers on the mobile app. They are there on the laptop

I know the troubleshooting steps to help fix missing customers in your QuickBooks Online (QBO) app, Hampshire. I'll guide you through the process.


The QBO app is always in sync with the one on the web. Since some customers are missing on the mobile app, I'd recommend clearing your app data to refresh the system and remove older files that cause this behavior. 


If you're using an Android device, here's how:


  1. Go to the More icon at the top right corner of the screen.
  2. Choose Settings.
  3. Select Refresh Data and choose Yes.


If you're using an iOS device, here's how:


  1. Go to your phone's Settings.
  2. Select General, then choose iPhone Storage.
  3. Tap QuickBooks Online from the application list.
  4. Select Offload App to free up the storage without deleting the documents and data for the app.


After that, relaunch the app and log back in to complete your tasks.


In case the issue persists, I'd recommend uninstalling (tap and hold the app icon) and reinstalling the app. This is to ensure the version you'll be using is updated.


Additionally, you can track the status of your invoices and receive payments using the QuickBooks mobile app. To guide you through the steps, check out the articles below:



Please know that I'm just a reply away if you need further assistance managing customers and sales transactions using the QBO app. Take care, and have a good one.

James Read
Level 4

I have missing customers on the mobile app. They are there on the laptop

The QBO should be in sync with the web app, but it’s not.


The iPhone app is currently 100% broken (nothing is syncing correctly, data / invoices / customers / payments etc are missing).


I reported 23rd May. It’s a worldwide issue, with users all reporting slightly different data missing, but the similarity is sync is broken, so data is missing / not synced (totals don’t match etc).

Delete app / re-install (and wait for company data to download) is usually the first test / fix for app issues, and at some point it will be the fix…but not until QB have worked out and fixed the sync issue. After a normal delete / re-install, one of our accounts would take 2-5 minutes to “download company data” (5 years days). Since the bug, it only takes 2 seconds. I’ll know it’s fixed, when it syncs and all the total match (eg overdue invoices show as 2/3m’s what they should be, compared to the web app.


We have multiple accounts and multiple users, so I know when an issue affects everyone…and this affects everyone.


For now, if you want to see correct data on an iPhone, you have to use the web app on Safari via (which is really, really fiddly for the average user to use on an iPhone, so the fix can’t come soon enough).

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