I pay my electric bills by direct debit monthly. What is the best way to record and pay the bill when it arrives?

Hi Hope you can help

Im new to QB and was just getting started when lockdown came, I have a DD showing on by bank statement  and need to apply it manually as it has already left the bank account in April, I also need to manually apply employees salaries as these are showing too but need to go to separate codes.

Hello @trading,

May I know what is the direct debit you're paying for? Is it for your bills or your employee's payroll? If this is for your payroll, can you also share the type of your payroll subscription?

Keep me posted in the comments below. Hope to hear from you soon.

Hi I am trying to put a DD on for Pension which came in from our payroll, I am trying to reconcile April bank statement, I have the paper copy in front o f me as our bank wont allow auto bank rec yet so I need to input manually but dont know where or how to.

Hi @trading,

I'm here to share insight on your query about recording your pension payments in QuickBooks Online (QBO).

I suggest checking your payroll journal entries for each employee, so you'll know which liability accounts for pension are affected. These journal entries are automatically created after every pay run. 

Here's how to look for them:

1. Click the Search (magnifying glass) icon.
2. Tap the Advance Search link at the bottom.
3. Select Journal Entries on the Search drop-down menu.
4. Apply other filters if necessary, then press the Search button.
5. On the list, locate the payroll journal entry that applies to your pension payments. 

Once you know those liability accounts affected for your employee's pensions, you can create an expense account to manually record a payment. If you're unsure of the accounts to use, I recommend consulting your bookkeeper or accountant to ensure your books remain accurate. 

If you have time, you can also visit this article: Workplace pensions in QuickBooks Online Standard Payroll. It's a step by step guide on how you can set up workplace pensions in QBO. 

Feel free to leave a comment below in case you have other concerns. I'll be sure to get back to you. 

Hi can someone please help me?  The chat doesn't work for intuit online payroll help. When I try to get a live chat going, it'll have me fill in the form, then submit, then says waiting... then says connection cannot be established.  There's no one to talk to on the phone either.  I have a simple problem for intuit online payroll--it had been auto debiting the monthly fee but we canceled the card due to fraud. Now, when i go into intuit payroll, it says "We are unable to bill you for your monthly subscription fee because you have not completed your enrollment to be billed by direct debit. Please update your billing method and enter a valid credit card for billing purposes or contact us."  So I tried to click on the first link to update but when i type a new card in, it doesn't resolve the problem. Then, I have no idea what else to do in the electronic services section. Also, the contact us doesn't work for reasons I explained earlier.  Someone please contact me to help.

Jung Park, Nova 42, [removed].  Thank you!

Thanks for sharing all the details as to what happened to your account, jungp77.

We removed the contact details in your post for the security of your account. The Community is a public forum and everyone can see all the details that you've shared in this thread.

Because this is a public forum, we're also unable to make phone calls in this platform. I can see that there's some connection issues when you tried to reach out to our Chat Support Team. Let's try some steps to check if a browser issue is preventing you from getting in touch with our Payroll Team.

You can start by using an incognito or private browsing session. Depending on the browser that you have, use these keyboard shortcuts to start a new one:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P if you're using Safari

If you're able to get hold of a representative, go back to the regular browsing session and clear out the stored cache and cookies. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online.

I'll be around if you have other questions.