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Everything you need to know about banking in QuickBooks Online - Discover more
JackS
Moderator

Innovation Update 2019

Innovation image.png

 

 

What’s new in QuickBooks? Let us walk you through the latest (and greatest) developments of the past 12 months.

 

At QuickBooks, new innovations and improvements take place every single day. Some are tiny tweaks that fine-tune your QuickBooks experience. Others are game-changing developments with the power to transform the way you manage your business accounts.

 

Each one of our advances is inspired by our customers. We spend literally thousands of hours every year talking to small business owners and the self-employed to get a deep understanding of the challenges they face. Your insights help us decide on our customer priorities for the year ahead. So what have been the innovation highlights of the past 12 months?

 

An exceptional (and easy) Making Tax Digital solution

If you pay VAT you’ll have noticed our all-inclusive suite of Making Tax Digital features that make MTD for VAT easy for you. From automatic VAT checks with VAT error checker to bridging software for spreadsheets users, it’s all part of your subscription.

 

Leading the way with Open Banking

When you connect your bank to QuickBooks you save hours on data entry and reduce manual errors. The great news is the reliability and security of those connections is about to be transformed. As part of the UK’s new Open Banking regulations, we’ve been upgrading our bank feeds, one provider at a time, with the challenger banks next in line.  QuickBooks customers can now connect to Revolut and Monzo, with Starling and Tide coming soon.  It means greater confidence and control for our customers and brings us a step closer to making manual data entry a thing of the past for everyone.

 

Automatic mileage tracking

If driving is part of your business, you’ll know how difficult it can be to track every trip. Now you can do it automatically through the QuickBooks Online mobile app. The feature is already a massive hit with our QuickBooks Self-Employed users as it instantly drives up deductions for tax time.

 

Even smarter support

At QuickBooks we’re rather proud of our award-winning customer care. With free phone support and access to chat 24/7 it goes well above industry standards. This year we’ve harnessed the power of machine learning to identify a customer’s needs in seconds. Then we automatically direct them to the help they need, for faster, more effective trouble shooting. We’ve also introduced SmartLook which lets you share your screen with an expert you can see.

 

Project Management tool for our Plus customers

It’s never been easier for QuickBooks Plus customers to stay on top of their business. The new Projects feature tracks income, expenses and profitability for a specific piece of work, helping you stay organised and run project-specific reports from a single dashboard.

 

An automated payroll option

QuickBooks customers have been asking for a payroll solution with additional features. So earlier this year we launched QuickBooks Online Advanced Payroll. The new product is packed with time-saving features, allowing you to run payroll automatically, easily manage pensions and give employees access so they can input their hours and request time off. 

 

And there’s more…

Of course, there’s plenty more in the pipeline, including the launch of our advanced receipt capture feature. It means you can automatically upload and organise expenses with no additional charges.

 

Thank you for being a loyal QuickBooks customer. We look forward to the next 12 months of exciting developments for your business and ours.

 

 

 

 

 

10 REPLIES 10
Gail_1
Level 1

Innovation Update 2019

I would like to update our payroll as i use Paysuite please can you tell me how to take this forward?

Thank you

Gail

RenjolynC
QuickBooks Team

Innovation Update 2019

You will be given the option to update your payroll to either QuickBooks Standard or Advanced Payroll, Gail.

 

Here's how:

  1. Click the Gear icon located in the upper right-hand corner.
  2. Under Your Company, click Account and Settings.
  3. Select the Billing & Subscription tab and select the plan for the payroll.

The following article includes more details about migrating from PaySuite.

 

If you have more questions about the migration, just leave a reply on this thread. Thanks.

Apers0n
Level 1

Innovation Update 2019

We have been unable to access our usual Santander business bank accounts via Quickbooks for 3 weeks, and our Barclays Mastercard account since January 2017, causing us many hours of extra admin work downloading bank data and uploading it to Quickbooks. Support has no further suggestions for fixing this at our end. Maybe we should switch to a Starling bank account...

EmmaM
QuickBooks Team

Innovation Update 2019

Hello Apers0n

 

Can we ask what error message you get when you update your Santander account?

 

We appreciate the Barclays credit card issue has caused you extra work and we do not yet have a date but we are expecting that credit cards will be also on open banking as per the link in this post. As it will be a new connection type hopefully that will then solve the issue you have had.

Starling bank connection is not yet live in QuickBooks but it is coming soon

 

Emma

 

 

Apers0n
Level 1

Innovation Update 2019

Santander account error message:

"Can't complete your action, please wait a few hours and try again. (102)"

EmmaM
QuickBooks Team

Innovation Update 2019

Hello Apers0n

 

The 102 error issue with Santander was escalated to our banking team as it was being caused by partial IP blocking by the bank and we have been advised it should now be fixed can we ask you to clear the cache and cookies in your browser and hit on update and let us know if you still get any error.

 

Emma

 

Aperson2
Level 1

Innovation Update 2019

After clearing cache and cookies the 102 error was still there so we are manually downloading the bank data again. 

EmmaM
QuickBooks Team

Innovation Update 2019

Hello Aperson2

 

Let us know if that does not work for you and we will reach out to our banking escalations team

 

Thank you

 

Emma

Fairtile
Level 1

Innovation Update 2019

I speak for 2 of your customer accounts.  
None of new "innovations" being stated are really helping us on QuickBooks Essential.

What advantages do we get from a 2nd year running double digit % increase  in fees?

When will we be getting Corporation tax direct filing to HMRC?
This would be a clear benefit which the main competitor Sage already provides.

 
 
BR
Guido Ferrari
IamjuViel
QuickBooks Team

Innovation Update 2019

I appreciate you voicing out your feedback, @Fairtile.  

 

I understand price increase is a huge factor affecting your business. Customer satisfaction and striving to deliver the best services and product is always our goal. Also, we've accelerated the development of QuickBooks Online by leveraging automation and other technologies to deliver time-saving features.

 

To learn more about the new features we’ve released and upcoming product updates, you can visit this page: QuickBooks Online Updates.

 

Meanwhile, I can see how beneficial for you and your business the ability to file corporation tax return through QuickBooks. I'd personally share this to our Product Developers for consideration in future updates. While this isn’t currently in our development road-map, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.  

 

You can read through these articles for more insights about Making Tax Digital in QuickBooks:

Feel free to leave a comment below if you have other questions. I'm always here to help.

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