You can the account's ledger to review why it's not giving a zero amount, judy6.
Just open your Chart of Accounts and review the contra account's history. Here's how:
- Go to the Accounting menu and select Chart of Accounts.
- Look for the account and click the drop-down list beside Account History.
- Select Run Report.
If you're looking at it in a report, click the amount of the contra account to review why it's not zero.
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