The mobile app is like a web browser, it stores temporary data (cache) to load faster, @saspin74.
Let’s troubleshoot your QuickBooks Online (QBO) app to restore its default settings and refresh its functionality, ensuring your company logo appears on invoices sent to your customers.
For Android:
- Open Settings on your Android device.
- Go to Apps (this may vary by device).
- Choose the QuickBooks app from the list.
- Tap Storage, then tap Clear data.
For iOS:
- In Settings, click General.
- From the iPhone Storage, select the QuickBooks Online app.
- Click Offload App.
If the issue persists, I recommend contacting the QuickBooks phone Live support team for additional assistance.
In the meantime, you can log in to your QBO account using a web browser on your mobile device or on your desktop to continue with your invoice task.
This thread is open if you have further invoicing concerns.