My supplier balance has gone into minus but it should be 0. How do I adjust this?

bpmbathrooms · ‎October 28, 2019

GeorgiaC · ‎October 28, 2019

Hi bpmbathrooms,

Does the amount relate to a particular transaction? If you can go to the supplier page and under the transactions look under the status header for anything unapplied. That will be where the minus balance is coming from.

We'd be grateful if you could provide a screenshot showing the supplier balance on the supplier page and the Cheque screen to show there are no un-applied credits if you do not see anything and we'll get this investigated further.

Thanks

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GeorgiaC · ‎October 28, 2019

Hi bpmbathrooms,

Do you have any un-applied payments or credits on the suppliers account? You can view any unapplied payments easily by going to the suppliers page and selecting New Transaction > Cheque.

Does a different balance show on the Supplier Balance Summary report to the suppliers page?

Thanks

bpmbathrooms · ‎October 28, 2019

The balance is the same on the supplier balance summary page and supplier list.

The balance is -£785.40 but I have no available credits. This is an issue going back some time ago so I need to adjust it back to 0

GeorgiaC · ‎October 28, 2019

Hi bpmbathrooms,

Does the amount relate to a particular transaction? If you can go to the supplier page and under the transactions look under the status header for anything unapplied. That will be where the minus balance is coming from.

We'd be grateful if you could provide a screenshot showing the supplier balance on the supplier page and the Cheque screen to show there are no un-applied credits if you do not see anything and we'll get this investigated further.

Thanks

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My supplier balance has gone into minus but it should be 0. How do I adjust this?