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simon41
Level 1

My supplier can't print out my orders generated and sent via QB. Any ideas why not ? I've hade similar problems with a couple of customers too.

 
3 REPLIES 3
Ashleigh1
QuickBooks Team

My supplier can't print out my orders generated and sent via QB. Any ideas why not ? I've hade similar problems with a couple of customers too.

Hello Simon41, 

 

Welcome to the community page, 

 

When they try to print it off are they getting any error message or codes showing up. 

 

Can you do a test one in yours and see if the same thing happens for you. 

simon41
Level 1

My supplier can't print out my orders generated and sent via QB. Any ideas why not ? I've hade similar problems with a couple of customers too.

Hi, 

I've sent copies of these docs to my own address and my work address and I can print them no problem. The supplier who is having the problem is getting no error message and he is having to copy and paste onto a Word document to print our orders off.

 

Thanks

MaryJoyD
QuickBooks Team

My supplier can't print out my orders generated and sent via QB. Any ideas why not ? I've hade similar problems with a couple of customers too.

Thank you for the response, @simon41.

 

The purchase order that'll be sent to your vendors are in PDF form. To download and print that file, one must have an updated PDF (Adobe Reader/Acrobat) application.

 

To get the latest version of Adobe Reader/Acrobat, you can let them go to Adobe website for detailed instructions.

 

Here's more information on how to update, repair, or re-install Adobe Reader/Acrobat

 

I'm always here if you need further help with your purchase order and or anything else. Take care and have a great rest of the day!

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