Hi Am trying to record a bank deposit but I cannot see my customers from the received from drop down. It is asking for new.

Hi there, usermamadi.fofona.

Let’s perform some troubleshooting steps for your customers' name to show in the Received From drop-down. The steps are easy to follow, and I'm here to help you.

Logging in to your company using the incognito mode or private mode allows you to browse without storing internet history and cookies. This will determine if the browser’s cache is preventing the names from showing up.

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, I recommend clearing your cache and cookies. The process will free up space in your browser and improve its overall performance.

Aside from these suggestions, make sure to enter a keyword for the customer’s name. This way, QBO will display the list names based on the information entered in the field box.  

I’m adding a link that can help with your future tasks. It contains articles for the processes you can do in QBO. Click the topic to see the complete details: Self-help articles.

Keep in touch if you have any other concerns or questions. I’ll be glad to lend a helping hand. Have a great week ahead.