Thank you for your reply, however if I could just serch by customer name, then I wouldn't have asked the question.
My business is postal address dependent, as I visit customer's home. I really need to search customers by postal address.
I don't understand why you have simplified the search feature to name only.
Why not have a option to choose which customer field your users wish to search within, ie being able to choose name, email, phone, mobile, address line 1, address line 2, town, county, post code, etc. with one to all being selectable.
I appreciate you for getting back, @rosstimberland.
I can see the importance of looking for your customers by postal address or any of the fields available from the Customer information window such as email, phone, mobile, address line 1, address line 2, town, county, postcode, and others. However, the system currently defaults to search customers by their names.
The good news is, our engineers are working nonstop to enhance the product to deliver the best experiences for all QuickBooks users. For now, you can submit your feedback to send this idea directly to our engineering team so they can take action to help improve your experience.
Your valuable feedback goes to our Product Development Team to help improve your QuickBooks experience.
For more tips while managing your customers in QBO, you may review the resources from this link: Add and manage customers in QuickBooks Online.
You can also use resources from this article as your reference while handling your sales and other customer entries in the future: Topics about your company's income and customers.
If you have any other questions about the search option for your customers, please feel free to leave a comment below. I'll get back here as soon as I can to help you again. Have a great day!