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bfr
Level 1

When you use Debtors, you must choose a customer in the Name field, I haven't used Debtors. How do I post my journals?

 
3 REPLIES 3
John C
QuickBooks Team

When you use Debtors, you must choose a customer in the Name field, I haven't used Debtors. How do I post my journals?

Hi bfr

 

If you are receiving this message you must be selecting a debtors account in one of the account columns. We recommend that you click on the drop down arrow to the right of the accounts you are using to establish which account is a debtors account. You are unable to post directly to a debtors account without selecting a name of a customer/debtor as the message indicates.

Gulzira
Level 1

When you use Debtors, you must choose a customer in the Name field, I haven't used Debtors. How do I post my journals?

Hello, 

 

Thank you very much for your explanations in advance. 

 

I have same problem with my last audit adjustments - Journal Entry, indicating an error "when you use debtors, you must choose a customer in the name field", and vice versa  an error "when you use creditors, you must choose a supplier in the name field". I do not quite get how to identify which ones shall be indicated which, as i am trying to post my journal entry with almost 100 transactions in it, and getting failed twice, thus failing to even save it and 2 hours has gone no where.

 

I would really appreciate if you could kindly collaborate in this explanation for me please? As, it is my last journal entry to be completed, before running a trial balance. Thank you very much in advance.

 

Kind regards,

Gulzira

Ryan_M
Moderator

When you use Debtors, you must choose a customer in the Name field, I haven't used Debtors. How do I post my journals?

The explanation for your query is already on the error message you stated, @Gulzira

 

Whenever you click the drop-down menu under the Name column, you'll see an indicator if a certain account is a customer or a supplier. 

 

For Creditors, you'll have to use a supplier for it. Here's an example screenshot:

 

 

For Debtors, you'll need to pair it with a customer. Take a look at this example:

 

 

As for the other accounts you need to use in your journal entry, I suggest you consult your accountant or bookkeeper on how to proceed. If you require assistance from a QuickBooks-certified accountant, you can find one from this page: Find an accountant

 

Don't hesitate to leave a comment below if you have other questions about journal entries in QuickBooks Online, and I'll answer them for you. 

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