Why does the cursor no longer return to the name field when selecting SAVE & NEW in any of the Customer or Supplier actions

Hello Jwestwood, thanks for posting on the Community

This function has been reported to our product development team and is currently working as designed. 

We understand there is a demand for this to be re-introduced to the product by users and recommend leaving feedback in product as this can influence the enhancements. 

This appeared to be corrected and now since the update it's back again and we have to click on the field to input next supplier!!!    Is anyone else having the same issue?    So annoying to say the least!!!!  

this was fixed now gone again since recent update!   So very annoying when you have 100+ invoices/bills to post!!!!  

Absolutely unbelievable! They had resolved this issue,  and now it's back!! So damned frustrating & time consuming. I can't understand how it can happen again.

I messaged GeorgiaC earlier too, lets see if she gets back with an answer lol!  

Hi christine-bulbec, thanks for dropping back in on this thread. I'm sorry to see that the issue has occured again.

Please note, I do not have access to message community users directly, and posts should continue be shared on the public threads.

So that this issue can be escalated to our support team with your account information, please call directly on 0808 234 5337 or begin a live chat. Thanks again. 

Hi Georgia C

When I spoke to the live chat, the agent was just as flabbergasted as I was! He spoke to engineers who told him that having cursor automatically go the new supplier/customer field was impossible and that QBO has never been able to do that. Even though the users have clearly been using it, they denied it possible. Nobody seems to want to take any responsibility for a basic function that keeps getting broken - So very disappointing