cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Got a question? Ask it in our drop-in session here - Drop-in session
NickJ260
Level 1

Why doesn't the customer email appear on the receive payment screen?

I have the customer entered in the customer database from when I created the estimate and invoice, but when I select the customer on the 'Receive Payment' screen, the email does not come through, meaning it has to be manually re-typed. This seems to be an error with the software, unless I'm mistaken?
Solved
Best answer May 22, 2020

Accepted Solutions
Ashleigh1
QuickBooks Team

Why doesn't the customer email appear on the receive payment screen?

Hello Nickyj260, 

 

Welcome to the Community page, 

 

It should automatically put the customer's details in such as the email address when going from estimate to invoice to receive payment. You should not need to have to type the email address in.  Can you do some troubleshooting and see if this resolves the issues, Can you clear your cache and cookies let us know if that worked or not. 

View solution in original post

3 REPLIES 3
Ashleigh1
QuickBooks Team

Why doesn't the customer email appear on the receive payment screen?

Hello Nickyj260, 

 

Welcome to the Community page, 

 

It should automatically put the customer's details in such as the email address when going from estimate to invoice to receive payment. You should not need to have to type the email address in.  Can you do some troubleshooting and see if this resolves the issues, Can you clear your cache and cookies let us know if that worked or not. 

View solution in original post

NickJ260
Level 1

Why doesn't the customer email appear on the receive payment screen?

Thanks Ashleigh! Clearing the Intuit Cookies worked. So pleased for a simple fix, this has been annoying me for months! :-)

Ashleigh1
QuickBooks Team

Why doesn't the customer email appear on the receive payment screen?

No problem at all Nickj260 glad it is all sorted for you now, have a nice long weekend. 

Need to get in touch?

Contact us