Welcome aboard to the Community, @richard61.
As mentioned by @Fiat Lux – ASIA, are you referring to the subscription fee or something else? Any additional details you can share helps to ensure a timely solution.
If your concern is about the subscription fee, I have to access your account to look up billing. The process requires the gathering of sensitive information.
Since we value and protect our customers’ data, I recommend you get in touch with our QBO Care Team. One of our specialists can help review your subscription and provide suggestions on how to reduce the cost of the membership fee.
Here’s how to contact them:
- Go to the Help menu in the upper right hand to open the Search window.
- From there, scroll down to click the Contact us link.
- Type the issue or topic under the What can we help you with section and then hit the Let’s talk button.
- Select how you want to reach out to our support team: Start a chat or Call us.
For tips and resources on how to perform any processes in QBO, I’m adding a link containing a breakdown of our self-help articles.
Let me know in the comment box if you have any other concerns. I’ll be right here to help and make sure you’re taken care of.
