We applied a pay increase in October, backdated to April. Unfortunately I was not aware that backpay was not automatically set up for pension contributions, as it was with Paysuite, so contributions were not calculated on the backpay lump sums. I did not realise this until after November salaries were paid and I now need to make these contributions from December salaries. I have been able to make a deduction of net employee pension contributions, but cannot find a way of making the employer contributions. How do I do that? Also, we have one member of staff whose pension contributions are "relief at source at source" not net. How do I make her contribution? There is no pension relief at source option on the dropdown for deductions.
Since you already created the paychecks, I'd recommend contacting our Payroll Care Team. From there, one of our specialists can help you set up the pension correctly and create an adjustment for the employer portion of the pension in each created payroll.
To do so, let me show you the steps in reaching out to our payroll care support:
Go to Help.
Select Contact Us.
Enter Employer Portion of Pension Scheme in the What can we help you with? field.
Click Let's talk.
Choose a channel where you want to connect with our specialists.