Advanced Payroll has created duplicate payroll journals, so I have incorrect outstanding liabilities !

LandS · ‎April 25, 2020

I have recently upgraded to Advanced Payroll (against my better judgement, but QBO forced my hand!) and when I run a P&L I have a negative expense figure in payroll expenses (I've had to manually change the NCs), and I have wages/NIC/tax/pension liabilities, all of which have been paid so are not liabilities. When I opened each corresponding NC, I found that QBO has duplicated all of the payroll journals, hence the outstanding liabilities...

1. Why has it done this ?

2. If I delete the journals, will I create problems for RTI etc.

3. Why did QBO decide to do this just before the final pay run of the year (why not start with the first when the FPS and EPS had been submitted ?) ?

4 Why has QBO decided to post each corresponding journal entry to a different NC from before; net wages was posted to Payroll Clearing, now it's in Payment !?

NOT AT ALL HAPPY !

MaryLandT · ‎November 17, 2020

I'm here to help fix the duplicate payroll journal in QuickBooks Online, Christine O.

You can delete the transaction from your bank since QuickBooks has already created the entry when your run payroll.

If the entry is still on your Banking page, you can exclude it. Doing this will stop the transaction from showing up. Here are the steps you can follow:

Go to the Banking menu, then select Banking .
Go to the For Review tab.
Mark the journal entry.
Select the Batch action drop-down menu, and then click Exclude selected.
The transaction moves to the Excluded tab where you can delete it from there.

If you've already added it to your bank register, you can delete the entry from there instead.

I've added this link to learn more about your downloaded entries: Categorise and match online bank transactions in QuickBooks Online.

Stay in touch with me if you need anything else concerning payroll journals. I'm always right here to help you.

View solution in original post

MaryLurleenM · ‎April 26, 2020

We don't want you to feel that way, LandS.

We're unable to check here in the Community what caused the double entries on your account.

To better assist you in resolving this error, I recommend reaching out to our QuickBooks Payroll support. They can check your account and review the changes made.

Click the Help icon.
Select Contact us.
Enter your question, then click Let's talk.
Select from Start messaging or Get a callback.

Note that our support hours has changed to 6 AM-6 PM PT Monday-Friday. This is due to limited staffing and COVID-19.

Check out this article to learn more about Advanced Payroll: Payroll Year End 2019/2020 for QuickBooks Online Standard Payroll.

Stay in touch with me if you need anything else.

Christine O · ‎November 17, 2020

I have an similar issue. I recently came on as bookkeeper for a small business. Several months ago, they had to switch to Patriot Payroll. Now Patriot Payroll creates a journal entry in QB, but the bank also creates a journal entry. The QB payroll account is showing as overdrawn, and I don't seem to be able to enter a journal adjustment to offset this.

MaryLandT · ‎November 17, 2020

I'm here to help fix the duplicate payroll journal in QuickBooks Online, Christine O.

You can delete the transaction from your bank since QuickBooks has already created the entry when your run payroll.

If the entry is still on your Banking page, you can exclude it. Doing this will stop the transaction from showing up. Here are the steps you can follow:

Go to the Banking menu, then select Banking .
Go to the For Review tab.
Mark the journal entry.
Select the Batch action drop-down menu, and then click Exclude selected.
The transaction moves to the Excluded tab where you can delete it from there.

If you've already added it to your bank register, you can delete the entry from there instead.

I've added this link to learn more about your downloaded entries: Categorise and match online bank transactions in QuickBooks Online.

Stay in touch with me if you need anything else concerning payroll journals. I'm always right here to help you.

KH2024 · ‎October 02, 2024

I have duplicated entries too. The helpers suggesting "just delete them" that is not helpful. I am losing trust and faith in quickbooks. They have adopted the basic development standard of constantly changing things and of course, things fail, and we are left with a compromised finance system. Great!

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Advanced Payroll has created duplicate payroll journals, so I have incorrect outstanding liabilities !