On the other hand, when you say "Advanced Payroll won't enable to use.", are you getting an error? If so, I've received a report that some customers are getting "An error has occurred while processing this job" message in trying to create a pay run.
I recommend getting back in touch with your Payroll Support Team so they can add your account to the investigation (INV-45279). This way, you'll receive updates about it via email once resolved.
Enter your concern in the Tell us more about your question box, then click Search.
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If that's not the case, feel free to comment below and share more details. This way, I'll be able to get additional information for you so you can run payroll. Just tag my name and I'll get back to you.
Advanced Payroll won't enable to use. I've tried all different browsers, cleared cookies. Chat to online they have progressed me to senior ? Anybody else had problems ?
Hi there, MichelleParfitt.
I recognize the importance of being able to use the payroll feature seamlessly. This can save time and ensures correct information on your employees’ paycheques.
We received reports from customers that they’re getting an error when running payroll (INV-60364). Our engineers are all hands on deck getting this feature working as soon as possible.
While we’re unable to provide any workarounds, I want to ensure you’re in the loop for the resolution status. I recommend you get in touch with our QBO Care Team to sign up to the list of affected users. Doing so ensures you’ll receive email updates.
To reach them:
Go to the Help icon at the top to select the Contact Us link.
This will open another window where you can enter the issue/topic.
Once done, click on the Let’s talk button to view the support information.
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