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simonb1
Level 1

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

 
5 REPLIES 5
Ashleigh1
QuickBooks Team

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

Hello Simonb1, 

 

Welcome to the Community page, 

 

Can we ask which payroll it is you are using, is it standard or advanced?

 

The way to tell which one you have is when you click on payroll on the main left-hand navigation bar, if you get two other tabs then that is standard if you get no other tabs showing then that is advanced when clicking on the payroll tab. 

simonb1
Level 1

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

I think it is standard.  I get two tabs - Payroll  and Employees

Ashleigh1
QuickBooks Team

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

Thanks for clarifying, so have you put it as 5% in QuickBooks for your pension but it is calculating the amount wrong is it? 

simonb1
Level 1

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

Yes.  I suspect her pension contribution has been based on her SMP income, not her regular salary.  How can I correct the error, and amend the past couple of months?

MaryJoyD
Moderator

An employee is on SMP. Her pension contribution should be 5% of qualifying earnings based on her regular salary. QB is incorrect. How can I fix the problem?

Let's resolve this error with your employee's pension contribution, @simonb1

 

To check further what's causing this error with your employee's pension contribution, I suggest reaching out to our Customer Support. They can get into your account in a secure environment, identify the error you're having and help you resolve it. 

 

Here's how to contact the QuickBooks Online Customer Support team:

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us some information about your concern.
  3. Click on the Talk to human button. 
  4. Select the Contact Us button and provide some details about this concern, then on the  Let's talk button. 
  5. You'll now be provided options on how to connect to our Customer Support. 

For future reference, let me share the Workplace pensions in QuickBooks Online Standard Payroll guide. It provides an overview of the pension plan in QuickBooks.

 

Let me know if there's anything else that I can help. I'm always here to assist. Take care and have a great rest of the day!

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