Hello there, @missbrayble.
Thank you for raising your concern about the FPS not being submitted, even though your payroll ran smoothly. Let’s work together to troubleshoot and resolve this issue quickly.
First, let’s temporarily disable the auto-filing feature, then re-enable it. This refreshes the functionality. Next, sign out of your QuickBooks Online account and sign back in to further reset the system.
Also, you can turn off the Auto-Payrun feature, as it may be interfering. If the FPS will be filed after turning off the Auto-Payrun, you can re-enable it.
If the issue persists, I recommend contacting our Live Support team. They have the tools and resources to examine this issue in greater detail and provide you with a tailored solution.
Here’s how to get in touch:
- Go to the (?) Help icon in the top-right corner of your QBO dashboard.
- Click Search, then enter a keyword related to your concern.
- Select Contact Us.
- Briefly describe your concern, then press Continue.
To check our support availability, refer to the article: How to get help with QuickBooks.
If you have any concerns along the way or need more guidance, don’t hesitate to reply here.
