cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Everything you need to know about banking in QuickBooks Online - Discover more
hill-family
Level 1

Can anyone help. just started with quickbooks online payroll and entered AE pension details but contributions are not being deducted on pay statement.

 
Solved
Best answer April 08, 2019

Accepted Solutions
Anonymous
Not applicable

Can anyone help. just started with quickbooks online payroll and entered AE pension details but contributions are not being deducted on pay statement.

Hello, hill-family.

 

I've checked my resources and found no similar cases to this issue. We might double check first if everything was set up correctly especially your staging date or your duty start date. You can refer to these articles for further information about this process: Set up workplace pensions in QuickBooks Online Standard Payroll.

 

It would be best as well if you check this with the pension regulator. If everything was setup correctly, I’d recommend contacting our payroll support team for further investigation. Here’s how:

  1. Click Help at the upper right corner. 
  2. Select Contact us. 
  3. Type in your concern under What can we help you with?
  4. Click Let’s talk. 

 

You're always welcome to visit us again if you have further questions about QuickBooks. 
 

View solution in original post

1 REPLY 1
Anonymous
Not applicable

Can anyone help. just started with quickbooks online payroll and entered AE pension details but contributions are not being deducted on pay statement.

Hello, hill-family.

 

I've checked my resources and found no similar cases to this issue. We might double check first if everything was set up correctly especially your staging date or your duty start date. You can refer to these articles for further information about this process: Set up workplace pensions in QuickBooks Online Standard Payroll.

 

It would be best as well if you check this with the pension regulator. If everything was setup correctly, I’d recommend contacting our payroll support team for further investigation. Here’s how:

  1. Click Help at the upper right corner. 
  2. Select Contact us. 
  3. Type in your concern under What can we help you with?
  4. Click Let’s talk. 

 

You're always welcome to visit us again if you have further questions about QuickBooks. 
 

Need to get in touch?

Contact us