Can I make an adjustment to payroll after filing? I have made a mistake on payroll, but I have already posted it, which means QBs has sent the file to HMRC.

sukhdev-hansra · ‎March 23, 2020

MaryLandT · ‎March 23, 2020

I'm here to help make an adjustment to your payroll in QuickBooks Online.

Incorrect submission of taxes to HMRC can be corrected. However, this requires special handling from our Phone Support. The following steps below will guide you through getting a callback from them:

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact Us to connect with a live support agent.

Before requesting a callback, I also suggest contacting HMRC for specific instructions. Their information will help our agent provide the correct changes in the system.

I've added a related topic concerning payroll. Check out the Deleting a pay run in QuickBooks Online Standard Payroll for additional information.

Let me know how the call goes by leaving a comment below. I'm always around to help you out.

View solution in original post

MaryLandT · ‎March 23, 2020

Hi there, sukhdev-hansra,

I'm here to help make an adjustment to your payroll in QuickBooks Online.

Incorrect submission of taxes to HMRC can be corrected. However, this requires special handling from our Phone Support. The following steps below will guide you through getting a callback from them:

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact Us to connect with a live support agent.

Before requesting a callback, I also suggest contacting HMRC for specific instructions. Their information will help our agent provide the correct changes in the system.

I've added a related topic concerning payroll. Check out the Deleting a pay run in QuickBooks Online Standard Payroll for additional information.

Let me know how the call goes by leaving a comment below. I'm always around to help you out.

sukhdev-hansra · ‎March 23, 2020

Thanks. Seems complicated. I will just make it up in the next payroll.

EmmaM · ‎March 23, 2020

Hello Sukhdev-hansra

You can do that if rolling back the payroll and adjusting it feels too complicated.

We can always help you through it via the Community if you change your mind

Emma

Topics

Training

Community

Resources

Can I make an adjustment to payroll after filing? I have made a mistake on payroll, but I have already posted it, which means QBs has sent the file to HMRC.