Can I manually put in SSP on Quickbooks standard payroll as it isn't calculating it correctly on the leave section for SSP. it is coming up as zero.

Hello Catherine007, Thanks for posting on the Community page, we would not recommend to manually adding SSP on the payrun in SP that is incorrect, you have to check the SSP setup and make sure AWE is entered in and the leave dates are within the pay period. This article has more information on ssp in standard payroll. 

HI,

I have never had a problem before and everything is set up correctly but everytime I run the draft payroll it is coming up as zero.  I have done the manual calculation and have the figures so I presumed I could just set up an SSP and pay her that way.  All my other SSP's and SMP's are running ok just this one particular employee.  I have done the leave bit and put the correct dates in, AWE is correct but it is still calculating zero.  I just thought as we can't claim this back from government then I could just set up an SSP same as the wages and put it through that way at least it will calculate the Tax, Ni and pension correctly.

We agree with Ashleigh1 that adding SSP manually to the payrun isn't recommended, Catherine007. We'll direct you to the best help available to review your employee setup for precise AWE calculation.

Here's how to contact our Payroll Care team:

1. Sign in to your QuickBooks Online (QBO) company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. In Search, select Contact Us to connect with a live support agent.
5. Choose a way to connect with us: Start a chat with a support expert. Live chat all day, M-F, or Call us. M-F, 8:00 AM to 10:00 PM, and S-S, 8:00 AM to 6:00 PM.

Once everything is in place, you might find this reference helpful for performing specific tasks with QuickBooks payroll: Standard Payroll hub.

We'll always be around if you need further assistance with your payroll and managing SSP using QBO Standard Payroll. Drop your comments below, and we're very eager to help. Take care.