Claiming Employment Allowance using Advanced Payroll

Susan Lionti · ‎September 14, 2020

Quickbooks Advanced Payroll DOES NOT automatically claim Employment Allowance.

Previously with Paysuite everything ran smoothly. Employment Allowance was automatically claimed. I assumed this was also happening with Advanced Payroll because the P32 report in QB shows the employment allowance deducted. However I got a letter from HMRC to say we had not paid our full contributions, when I checked our account at HMRC we had not claimed Employment Allowance. I went back to Paysuite and adjusted some settings and hoped that the next EPS would sort things out but it has not.

I am feeling very frustrated. What can I do to let HMRC know that we wish to claim employment allowance?

EmmaM · ‎October 13, 2021

Hello Jools71, Welcome to the Community! Can you give our payroll team a call on 08082345337 so we can do a screen share with you and see why this is happening if the settings are correct and an EPS has been sent it should be updated, once they have had a look they can escalate this further, they may recommend a rollback and adjustment of the settings on and off to send a new EPS however we'd suggest calling so it can be looked at first.

View solution in original post

Ashleigh1 · ‎September 14, 2020

Hello Susan Lionti,

If you have filled in all the information in advanced payroll then when you run the payroll it should produce the eps for you to then submit to HMRC.

Can you check all the information is filled in here

Payroll>payroll settings>under business settings click HMRC settings and make sure all the information is filled out on that page that it is asking you.

If you have not ticked the boxes the system would not know Employment Allowance allows eligible employers to reduce their annual National Insurance liability by up to £4000. Youll pay less employers class 1 National Insurance each time you run payroll until the £4000 has gone or the tax year ends.

Jools71 · ‎October 13, 2021

I'm having the same problem. My settings are all correct but we have had a bill from HMRC. The allowance is deducted on my payroll figures each month and we pay the remainder. I presumed the allowance application was submitted automatically to HMRC through the EPS/RTI each month.

EmmaM · ‎October 13, 2021

Hello Jools71, Welcome to the Community! Can you give our payroll team a call on 08082345337 so we can do a screen share with you and see why this is happening if the settings are correct and an EPS has been sent it should be updated, once they have had a look they can escalate this further, they may recommend a rollback and adjustment of the settings on and off to send a new EPS however we'd suggest calling so it can be looked at first.

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Claiming Employment Allowance using Advanced Payroll