To address this unexpected behavior with Workforce, I recommend reaching out to our Live Support team for further assistance, @rob174. Let me discuss this below.
First of all, great job on completing your payroll year and transitioning to the new tax year. Contacting our Live Support team is an excellent step for you to take, as they have the appropriate tools to assist you further with this matter.
Here's how:
- Log in to your QuickBooks account on your computer or through the web browser.
- Navigate to the (?) Help menu.
- Enter "live support" in the Search questions, keywords, or topics field.
- Click on Contact Us.
- Choose either the Chat or Callback option.
You can find details about their support hours on this page, so you can get in touch at a time that’s convenient for you: Get help with QuickBooks products and services.
For now, you can manually send the P60 forms to your employees to ensure they have a copy.
Additionally, you can visit this article for your future use to learn more about submitting an FPS to HMRC and ensuring compliance with payroll regulations in QuickBooks Online: Submit FPS to HMRC in QuickBooks Online Core Payroll.
Click the Reply button below if you have any further questions about managing P60s in your QuickBooks Core Payroll account. We are always here to assist. Have a great day.
