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mirandapeel
Level 1

employee allowance

I quialify for employee allowance and yet quickbooks is not adding this in so I have overpaid HMRC. I have ticked the correct box in settings.  

Month 2 has been the only month where 2 employees have been due to pay NI (all other months it. has just been 1 employee) so QB allocated the allowance that month, but hasn't for all others. 

Can you tell me if I need to do something else?

I spoke to HMRC and they said as long as 2 employees paid it once in the year then we qualify. 

Thanks

 

3 REPLIES 3
Ashleigh1
QuickBooks Team

employee allowance

Hello Mirandapeel, 

 

Welcome to the Community page, 

 

Which payroll is it that you are using in your Quickbooks account, is it Standard payroll or Advanced payroll? 

mirandapeel
Level 1

employee allowance

Standard I think

Ashleigh1
QuickBooks Team

employee allowance

HI Mirandapeel, thanks for that. Please can you check the p32 to see if EA wasn’t really calculating for that month since EA won't show on the payrun, it only reflects on the P32. It is strange that the EA will only apply for certain employees. IF it is the case where the EA wasn’t calculating in the P32 for a certain month and the EA is ticked on the settings, can you then please ring the support line on 0808 234 5337 so they can set up a screenshare with you and look into it more for you and it might be the case that it needs to be raised up to the engineers and the agent on the phone will then be able to do this for you. The line is open mon to fri 8am to 7pm and is free from any UK landline or mobile. Thanks. 

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