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robinbaitey
Level 2

Employer payment summary

Hi my employer payment summary is not appearing in the payroll tax centre so I’m unable to submit it was working up to November last year 

5 REPLIES 5
Ashleigh1
QuickBooks Team

Employer payment summary

Hello Robinbaitey, 


Welcome to the Community page, 

 

Which payroll are you using, is it standard or advanced? Have you tried fully clearing your cache and cookies to all time, close the browser down, reload it and see if it then appears for you.   

robinbaitey
Level 2

Employer payment summary

I’m using standard payroll tried clearing cache and cookies didn’t help 

Ashleigh1
QuickBooks Team

Employer payment summary

 Hello Robinbaitey,  are you referring to EPS? If yes why are you  submitting EPS for? Standard payroll EPS Submissions. 

robinbaitey
Level 2

Employer payment summary

I submit an EPS to update HMRC of my year to date CIS suffered. I calculate the CIS figure manually and enter it in account & settings-payroll-cis suffered year to date . It always worked up until November then the EPS stopped appearing in payroll taxes 

Ashleigh1
QuickBooks Team

Employer payment summary

Hello Robinbaitey, can you ring the helpline on 0808 234 5337 and you'll be able to set up a screen share with the agent on the phone and this can be looked into more for you thanks. 

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