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dimo_60
Level 1

Employment allowance in standard payroll

I changed to QBs standard payroll in Feb 20 and set up entitlement to employment allowance.  However QBs showed that I had claimed employment allowance in Feb and March which I had not.  I claimed employment allowance at the beginning of the 2020/21 tax year although accounts and settings did not show the correct amount.

A QBs accountant subsequently told me to turn off employment allowance in Dec 20 and send an EPS to show this.  This month (March) HMRC showed that I owed £4000 (which I did not) so I reset entitlement to employment allowance which has cleared the debt with HMRC.

So my question is - will QBs automatically assume that I will claim employment allowance when I run the March payroll? 

6 REPLIES 6
EmmaM
QuickBooks Team

Employment allowance in standard payroll

Hello Dimo60, To confirm you reset in March (by turning off and on) but you have not ran a payroll since then or sent an EPS but it has updated on HMRC to show the claim?

dimo_60
Level 1

Employment allowance in standard payroll

I have reset Employment Allowance by turning off and on and sent EPS to HMRC stating that I have turned on EA.  This action cleared the outstanding amount of £4000 that had been showing on HMRC site.

So when I run the March payroll will QBs automatically assume that I have claimed EA even though I am not entitled to it?

dimo_60
Level 1

Employment allowance in standard payroll

I have reset Employment Allowance by turning off and on and sent EPS to HMRC stating that I have turned on EA.  This action cleared the outstanding amount of £4000 that had been showing on HMRC site.

So when I run the March payroll will QBs automatically assume that I have claimed EA even though I am not entitled to it?

EmmaM
QuickBooks Team

Employment allowance in standard payroll

Hello Dimo_60, Could you post a screenshot of the o the Payroll settings page (from the Gear icon > Account and settings or Company Settings Payroll where you have EA  ticked? Thanks

dimo_60
Level 1

Employment allowance in standard payroll

 
MarsStephanieL
QuickBooks Team

Employment allowance in standard payroll

I appreciate the details you've shared about this issue, @dimo_60.

 

I can see that this needs further verifications to correct the payroll setup. I'd recommend contacting our QuickBooks Payroll Customer Care Team. They have the tools to check further what has caused this issue and help you get to the bottom of this.

 

  1. To contact them, click the ? Help button.
  2. Enter your concern and input "I still need to speak to a human."
  3. Input your account details such as the email address or contact number.
  4. Submit your info and wait for an available agent to assist you.

 

I've added this article for your future reference about submitting EPS: Submit Employer Payment Summary (EPS) in QuickBooks Online Advanced Payroll.

 

I'll be around if you have other questions. Feel free to let me know in the comment section. Take care.

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