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userclubbiedeans
Level 1

EPS are being rejected

How can I find the rejection reason - they were working fine

Solved
Best answer May 04, 2022

Accepted Solutions
Ashleigh1
QuickBooks Team

EPS are being rejected

right ok no problem so if you have already submitted the period to HMRC and have changed anything then you should be submitting as a correction to previous submission, If you try that and you do receive the same message, the reason why its being rejected which is usually in the FPS page within the error scripting. If you are still unsure, I would suggest, you ring the support line on [Removed] the line is open mon to fri 8am to 7pm and is free from any UK landline and mobile. You will be able to set up a screenshare with them whilst on the phone.  

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7 REPLIES 7
Ashleigh1
QuickBooks Team

EPS are being rejected

Hello userclubbiedeans, 

 

Welcome to the Community page, 

 

In order to help you can we ask which payroll it is you are using in QuickBooks is it our advanced payroll or our standard payroll? 

userclubbiedeans
Level 1

EPS are being rejected

we are using standard

 

Previously worked so i know its not HMRC logon details which i have checked - thanks

Ashleigh1
QuickBooks Team

EPS are being rejected

Hello Userclubbiedeans, thanks for coming back to us, what is the reason why it is being rejected? Is there any error at all showing as well? here is some links for  you to have a look at as well. 

 

Submit EPS and unable to submit EPS  

userclubbiedeans
Level 1

EPS are being rejected

Apologies this is an error submitting FPS not EPS

 

I submitted previious FPS months (months 1-10)correctly then Month 11 rejected - no error message. I deleted and redid Payroll for the year as I thought that would allow me to submit again however I cant now resubmit months 1-10.

 

Is this because I previously submitted them to HMRC successfully and I should ignore these?

Ashleigh1
QuickBooks Team

EPS are being rejected

right ok no problem so if you have already submitted the period to HMRC and have changed anything then you should be submitting as a correction to previous submission, If you try that and you do receive the same message, the reason why its being rejected which is usually in the FPS page within the error scripting. If you are still unsure, I would suggest, you ring the support line on [Removed] the line is open mon to fri 8am to 7pm and is free from any UK landline and mobile. You will be able to set up a screenshare with them whilst on the phone.  

electronjulie
Level 1

EPS are being rejected

I'm having same problem, Support have been trying for past 2 hours to solve, I've now had to add them as a user so they can investigate further

GeorgiaC
QuickBooks Team

EPS are being rejected

Hi electronjulie, we're sorry to hear you're having trouble submitting this - please be assured our team are working to resolve and we'll keep you updated on their progress via email :)

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