Hourly Rate Calculation

 Hello NickiC, thanks for posting on the Community page, in order to help you with your query can we ask which payroll it is you are using in your account is it our standard payroll or our advanced payroll?

Hello I am using the advanced package 

Hi NickiC, thanks for coming back to us, in pay run defaults what have you got it set up as? 

To check this if you go and Click on the employee> pay run defaults

Then go to pay rates> and change it from per hour to per pay run>make sure you are saving it at the bottom of the page 

Hi  I do have it set up as hourly and when I use the drop down to change it to per pay run and press save it just changes straight back to per week 

Let me share information to help you save the changes you set in your QuickBooks Online Payroll account, @NickiC.

I understand you have tried to save the changes and make the pay run default to per pay, but it keeps coming back to per week.

The piled-up cache in your browser can cause this unexpected behavior. You can clear your cache to refresh the browser to its default state. To isolate the issue, you can log in your account using a private browser.

Here the keyboard shortcuts to open private browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once you can save the changes, you can go back to your default browser and clear its cache. It can fix certain issues like loading or formatting isses. Then, close and open the browser. You can also use other supported browsers to have the best experience with QuickBooks.

You can also read this article or watch the video tutorial in create a new Pay Run on QuickBooks Online Advanced Payroll: Create a New Pay Run on QuickBooks Online Advanced Payroll.

Feel free to comment below if you need additional assistance in changing payroll preference. I'm always here to help. Have a great day.

Hi

quickbooks won't allow you to open in private browser as this disables cookies and quickbooks requires cookies to run.  I have now tried saving my changes using a completely different laptop which has never been logged into quickbooks and tried using internet explorer and google chrome browsers but both have the same result which is I am still unable to save the hourly rate per pay run it still defaults straight back to per week when saved.

Let's connect you with the right channel that can properly address your payroll concern, NickiC.

We'll have to review your payroll settings to identify the cause of the issue. Since the security of your account is our top priority, I recommend contacting our QuickBooks Online (QBO) Care Team. 

One of our specialists will conduct further investigation into this matter. When the issue is identified, they'll guide you through the implementation of the permanent solution.

To obtain the support details:

1. Go to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
3. Tap the Continue button to see the list of support options.
4. Choose Chat to start a conversation or Callback to speak with an agent.

You can use the following resources to learn more about managing pay schedules and approving a pay run:

• Set up pay schedules in QuickBooks Online Advanced Payroll
• Pay run approvals in QuickBooks Online Advanced Payroll

Also, this link contains topics to help you navigate through the payroll system and carry out each payroll task: Advanced Payroll hub.

Feel free to visit the Community again if you have other payroll concerns or questions about QBO. I'm always ready to lend a helping hand.