I have some old data appearing on a payslip that is greyed out and it is causing a pension sync error.
The data is from a previous pay run and should not be included.
the pay slip should only show the pay for this run
Hi Userjohn-eary, we are not able to connect to your account to see this you will need to ring the helpline on 0808 234 5337 and then you will be able to set up a screenshare with the agent on the phone and they can have a more detailed look at what is going on for you. The line is open mon to fri 8-7.