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userjohn-eary
Level 1

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

i cannot sync the pension due to the extra details on the pay slip
6 REPLIES 6
John C
QuickBooks Team

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

Hi userjohn-eary Which payroll system are you using, standard or advanced and what lines are you wanting to remove?

userjohn-eary
Level 1

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

Advanced payroll

 

Ashleigh1
QuickBooks Team

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

Hello userjohn-eary, what lines are you wanting to delete on the payrun exactly? 

userjohn-eary
Level 1

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

I have some old data appearing on a payslip that is greyed out and it is causing a pension sync error.

The data is from a previous pay run and should not be included.

the pay slip should only show the pay for this run

userjohn-eary
Level 1

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

If you could connect to my system then i can show you what is causing the problem

Ashleigh1
QuickBooks Team

How do i delete lines on a payslip that are not part of the pay run. There should only be this months pay showing

Hi Userjohn-eary, we are not able to connect to your account to see this you will need to ring the helpline on 0808 234 5337 and then you will be able to set up a screenshare with the agent on the phone and they can have a more detailed look at what is going on for you. The line is open mon to fri 8-7. 

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