Thanks for joining the QuickBooks Online Community 😄
When you finalise the payroll the journals are automatically posted - you can view these easily by selecting the search icon in the top right-hand corner, which will show recently created transactions.
To edit the chart of accounts that the payroll posts to, go to Payroll Settings > Chart of Accounts under Business Settings.
I just finalised payroll and journal didnt post, can the quickbooks team look into this for us? Ive looked at the payroll settings but cannot edit these as no account names in drop down menus?
If you contact our care team on 0808 234 5337 we'll be able to take a look into this further.
Have you setup chart of accounts which you wish to post to? If you do not get the option for a drop-down menu, please try selecting the down-arrow key on the keyboard to see if this changes the account.
I will have the same problem.
I have setup two companies last week. One company it appears to have created a matrix for where the postings will go (Defaults).
payroll settings>chart of accounts shows
These accounts will be used when there is no location-specific account overrides
Pay Categories Expense accounts that transactions will be posted to for each pay category
Deduction Categories Liability accounts that transactions will be posted to for each deduction category"
The other company it says on payroll settings>chart of accounts
"Get started by connecting to a journal service to import accounts from or create accounts manually."
How do I get the defaults setup for this too?
Are you also using Advanced payroll for the second company? If you are then you may have to import the chart of accounts into the payroll system. Payroll settings > chart of accounts > import accounts > ensure you activate/tick the chart of accounts you usually use including the payroll accounts > save accounts list and then you will be able to allocate the accounts within the journal mapping section. Payroll settings > chart of accounts > default accounts.