Thanks for coming back, nic8.
We have an ongoing investigation where customers unable to advance into the new tax year despite running all payrolls to the final period using the Standard Payroll service. Our engineers are still working together for the permanent fix.
Cases like this, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. You can request a callback from our support agent. This way, you won't have to wait on the line.
Here's how:
- Click the Help icon on the top right.
- Tap the Contact Us button at the bottom.
- Enter a short description of your concern.
- Tick Continue.
- Choose Message an agent or Get a callback to connect with our support.
I've got a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/employees-and-payroll/misc/02/uk-employees-and-payroll?l....
Fill me in if you need a hand with running payroll reports or any QBO related. I'll be here to help. Keep safe and healthy.
