Thank you for contacting us, SC22.
Being unable to advance into the 2020/2021 tax year despite running all payrolls to the final period is under investigation.
Our Engineering Team is looking into this situation. I highly suggest contacting our QuickBooks Online Care Team so they can add your account to the investigation (INV-44503). By doing so, you'll receive updates via email regarding the issue once they found a fix.
How to contact customer support:
- Sign in to your QuickBooks Online company.
- Select Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
Feel free to click the Reply button and share if there's anything else I can help you with today. Just tag my name and I'll get back to you.
Thank you for your patience and understanding while we look into this. Take care!