I have finished off 2019/20 payroll, and got P60s etc, all been submitted, but it wont let me do a pay run for this week in new tax year 2020/21. Any suggestions

Hello D-darling16

Are you using Standard payroll? If so let us know our engineers have identified an issue and they are fixing this on an individual basis. We can add your company to the escalation to get this fixed for you.

Thanks

Yes Im using the online standard payroll

Thank for getting back to us, @d-darling16.

As mentioned by my colleague @EmmaM there's an ongoing investigation we're some users are unable to process their payroll. Rest assured our engineering team is working diligently to fix this as soon as possible.

In the meantime, I recommend getting in touch with our Support Team. This way, you'll be added to the list of affected users and be notified via email once this is resolved.

Here's how:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Also, you can visit our Employees and Payroll page it provides topics that might help you in the future.

Thank you for your patience while we're working on it. For other concerns, let me know by leaving a comment below. Keep safe always.