Before anything else, have you seen any error message? I'd appreciate it if you can give me few details about the issue. This way, I'll be to give you relevant information or specific troubleshooting steps to fix it.
In the meantime, we can perform some troubleshooting to see if there's an underlying browser issue. We can start by using an incognito/private browsing session just in case the same issue appears.
Below are the keyboard shortcuts to initiate an incognito browsing session:
Ctrl + Shift + N for Google Chrome
Ctrl + Shift + P for Firefox
Control + Option +P if you're using Safari
Ctrl + Shift + P for Microsoft Edge
If it works and you're able to add the mileage, then that's good. You can go back to your regular browsing window and delete browser's cache. This process will remove outdated and corrupted internet data stored in your computer.
You can check and use other supported browser that works perfectly with QuickBooks Online.
I wanna make sure I got you covered. You can click the Reply button below to add more details. I'll keep an eye for your response. Have a great day!
I'm unable to manually put in previous milage before today's date as the system only accepts today's date can anyone help? Thank you
Hi thanks for getting back to me, I've tried both suggestions with no success the message says please select a date in red with an exclamation mark, I can input milage today but can not go backwards, I have also tried editing a saved milage entry with no success any ideas ?