I made an error in Jan payroll after finalising it, I unlocked it fixed the error, then finalised it again. I don't know if the RTI has been resubmitted to HMRC?

Hi LizaM1, 

You can check this on the advanced payroll by going to Payroll > Reports > RTI Submission Messages.

Get back to us below if there are any issues!

I can only see a submission from 24th January when I submitted the original nothing from 27th January when I re-finalised the Payrun?

Hello there, @LizaM1.

Allow me to share some details about the submitted RTI through QuickBooks Online.

If the previous RTI was successfully submitted, you may need to submit an EPS to HMRC. You may check with them if you're going to resubmit an Employer Payment Summary (EPS). Here's how:

You have the option to delete that FPS notification. Let me show you how:

1. Select the Taxes menu.
2. Click the Payroll Tax tab.
3. Look for the FPS submission, then delete it by clicking the trash can icon.

I've added this article for your additional reference: 

View submitted FPS and EPS filings in QuickBooks Online Standard Payroll.

I'll be here if you have other questions. Feel free to tag my name in the comment section. Wishing you well.

@MarsStephanieL I don't have the Payroll tax as an option under the Taxes menu?

Also the EEs who I made the mistake for don't pay Tax as they don't earn enough so not sure an EPS would make a difference?

Thanks for your help

Liza

Yes, advanced version. I was expecting to be offered the chance to resubmit but this didn't come up, it synced with pension but nothing showed about HMRC?

Thank you so much for your advice so far.

Thanks for coming back, LizaM1.

I appreciate you for performing the troubleshooting steps provided by my colleague. To better isolate this one, let's try signing in to Payroll Service using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then, try submitting RTI to HMRC by following the steps provided by my colleague.  If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. Web-based platforms like QBO collect cache files (cookies) to save you time, but this can impact processes and cause them to not work. You can also use other use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Taxes page for more insights about managing your taxes in QuickBooks. 

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

Thank you so much!  This has now worked and I was given the option to resubmit to HMRC.  I have also cleared my cache.

Thank you