I used Advanced payroll for the first time this month and FPS successfully submitted. But no confirmation from HMRC as with previous version. Is this no longer available?

paulinedudleycsa · ‎April 29, 2020

Rasa-LilaM · ‎May 06, 2020

Thanks for adding more details about your concern, @paulinedudley.

I appreciate you for performing all the necessary steps to fix the issue. To identify why you’re still unable to receive a confirmation for the FPS, we’ll have to perform in-depth troubleshooting.

The process requires account verification and accessing of the company file. We always prioritize the security of our customer’s information, so I recommend contacting our QBO Care Team.

One of our specialists can initiate a screen-sharing session to determine the cause and its permanent solution. To reach them, follow the steps below.

Go to the Help menu in the upper right hand to open the Search window.
From there, scroll down to click the Contact us link.
Type the issue or topic under What can we help you with section and then hit the Let’s talk button.
Choose any of the following options: Start a chat or Call us.

For future reference, check out the QuickBooks Online Advanced Payroll Hub. It contains a list of features you can use to help manage your payroll. Click on the link to view the complete information.

Let me know in the comment section if you need further assistance working in QBO. I’ll be right here ready to help. Have a good one.

View solution in original post

BettyJaneB · ‎April 29, 2020

Thanks for joining us here in the Community, @paulinedudleycsa.

The confirmation from HMRC for FPS submission is still available. Allow me to provide some details on why you're unable to receive the confirmation as of the moment.

There are times that it takes up to 72 hours to update this process before you receive a confirmation from HMRC. Just make sure that you've entered a Contact Email Address on your Payroll Settings since this will be sent there.

However, if you haven't receive any updates within the given time frame, I recommend contacting the said agency to verify its status.

On the other hand, if you lodge an FPS to HMRC in RTI you can check the RTI lodgement messages, by going to Reports and then RTI Lodgement Messages. From there, you will be able to see messages about the status.

To give you more details about submitting the FPS and utilizing the Advanced payroll, please visit these links below:

I'll be around to help if you have any other concerns. Just let me know by leaving a reply below. Take care!

paulinedudley · ‎May 06, 2020

Hi, thank you for your reply. The payrun says that the RTI has been successfully submitted and there is a report in the relative section but I did not receive the automatic confirmation from HMRC as previously stated. All my settings are correct but there there is nothing showing on my Gateway account, I have e mailed them and nothing has been lodged. I did not have this problem with the payroll version I was using before being forced to upgrade to Advanced payroll. What do I do now?

Rasa-LilaM · ‎May 06, 2020

Thanks for adding more details about your concern, @paulinedudley.

I appreciate you for performing all the necessary steps to fix the issue. To identify why you’re still unable to receive a confirmation for the FPS, we’ll have to perform in-depth troubleshooting.

The process requires account verification and accessing of the company file. We always prioritize the security of our customer’s information, so I recommend contacting our QBO Care Team.

One of our specialists can initiate a screen-sharing session to determine the cause and its permanent solution. To reach them, follow the steps below.

Go to the Help menu in the upper right hand to open the Search window.
From there, scroll down to click the Contact us link.
Type the issue or topic under What can we help you with section and then hit the Let’s talk button.
Choose any of the following options: Start a chat or Call us.

For future reference, check out the QuickBooks Online Advanced Payroll Hub. It contains a list of features you can use to help manage your payroll. Click on the link to view the complete information.

Let me know in the comment section if you need further assistance working in QBO. I’ll be right here ready to help. Have a good one.

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I used Advanced payroll for the first time this month and FPS successfully submitted. But no confirmation from HMRC as with previous version. Is this no longer available?