I've used the "Downlod Payroll Data" button but it's missing data, the latest payslip and data is from Period 3 -- but it should go all the way to Period 12

We appreciate you reaching out in the Community, 123123. 

The Download Payroll Data button works by fetching information directly from QuickBooks Payroll’s backend, so if certain data is missing, it’s likely there’s an issue on the server-side or a syncing glitch. Unfortunately, troubleshooting this fully as a user can be difficult because payroll data is generated and stored securely within QuickBooks’ systems.  

As this involves sensitive and critical payroll information, we recommend reaching out to our Customer Phone Support team. They have the tools, access, and expertise to identify and fix backend syncing problems. They can help retrieve missing payroll data for Periods 3 to 12 and address any system issues.  

To contact:  

1. Sign in to your account, then go to the Help menu. 
2. Tap on Contact Us from the Search tab. 
3. Enter a short description of your concern. 
4. Choose a way to connect with support. 

If you have additional questions or concerns, please leave a reply below. We'd be glad to provide further help.