I want a human. is this literally not possible ?

It's possible to talk with our support personnel, gavinrush. Allow me to show you how.

Beforehand, may I ask what's your specific concern? Please know that we in the Community are always here to address them for you.

Moving on, here's how to connect with our live support team:

1. Log in to your QBO account and click (?) Help.
2. Select the Search tab and hit Contact Us.
3. Pick or enter brief details about your concern. Then, press Continue.
4. Choose a way to connect with our team:

• Start a chat with a support expert.
• Get a call back from the next available expert.

Kindly review this article to learn about our support's availability: QuickBooks Online - Support Hours.

Additionally, you may browse this link to get answers to QuickBooks-related queries and topics: View all help - QuickBooks Online.

You can update me about your concerns or QuickBooks-related questions by tagging me on this thread. I'll be around the clock to help you out.