Hello, jbetteridge! I appreciate your post on the Community page. I'm here to offer some insights regarding the issue you're experiencing with accessing QuickBooks.
Before we delve deeper, please specify which part of QuickBooks you are referring to as not providing the necessary information? Is this occurring on a particular page or when attempting to open the program itself?
For now, I recommend doing basic troubleshooting. Please be aware that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks.
See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift + N
If it's working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.
Don't hesitate to drop a comment below if you need any further assistance with navigating QuickBooks Online. I am always available to help. Have a wonderful day!
