We work with Online Advanced Payroll and i'm sure at one point we were getting email notifications when an employee requested leave. For some reason, this is no longer happening. Is this something i can turn on/off? If so, how do i switch it back on?
Hi accounts145, If you go to the cog>payroll settings>employee portal settings>employees can request leave is ticked? If you then go to the specific employee and employee portal access the correct email is in there? Could you then go to the cog>payroll settings >details and check your email is there? Do you have safe senders set up in your email? Is it just on the one employee this happens?
I've had a similar problem, if you go to the main Payroll page, on the Employees tab, to the right hand side you have a button called 'Manage Employees' (Next to 'Add Employee'). When you click on 'Manage Employees' it brings up a drop down menu, the last option on the drop down is 'Notifications'. Once you have clicked notifications it brings up a list of tick boxes for you to select when you would like to receive notifications.
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