cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Have a question about HMRC's VAT portal closure on November 1st? - Ask it here!
accounts145
Level 1

Leave request email notifications

Hi, 

We work with Online Advanced Payroll and i'm sure at one point we were getting email notifications when an employee requested leave. For some reason, this is no longer happening. Is this something i can turn on/off? If so, how do i switch it back on?

 

4 REPLIES 4
Ashleigh1
QuickBooks Team

Leave request email notifications

Hello Accounts 145, 

 

Welcome to the Community page, 

 

Has anything been changed within the employee portal itself or the employee portal settings?

Could you please check to see if anything has changed in there? 

accounts145
Level 1

Leave request email notifications

Ive checked through all of the settings but can't seem to find anything that relates to email notifications.

EmmaM
QuickBooks Team

Leave request email notifications

Hi accounts145, If you go to the cog>payroll settings>employee portal settings>employees can request leave is ticked? If you then go to the specific employee and employee portal access the correct email is in there? Could you then go to the cog>payroll settings >details and check your email is there? Do you have safe senders set up in your email? Is it just on the one employee this happens?

Nick-WS
Level 1

Leave request email notifications

I've had a similar problem, if you go to the main Payroll page, on the Employees tab, to the right hand side you have a button called 'Manage Employees' (Next to 'Add Employee'). When you click on 'Manage Employees' it brings up a drop down menu, the last option on the drop down is 'Notifications'. Once you have clicked notifications it brings up a list of tick boxes for you to select when you would like to receive notifications. 

Need to get in touch?

Contact us