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liz-blake
Level 2

Link to PensionSync

I am trying to link to PensionSync but it is showing the below error and asking me if I would like to 'Use Payroll details' or 'Use PensionSync details'. I don't want to select the wrong option so any help would be appreciated.

 

The details of the scheme from the PensionsSync differ to the existing details:

                                            Payroll            PensionsSync

Contribution Plan Count          1                           4

 

Thanks.

Solved
Best answer May 26, 2023

Accepted Solutions
Ashleigh1
QuickBooks Team

Link to PensionSync

Hello Liz-blake, thanks for posting on the Community page, So you need to confirm on the pension provider what plan you are using and if the pension plan is correct then use pension sync details as they pull it through from the pension provider.

View solution in original post

1 REPLY 1
Ashleigh1
QuickBooks Team

Link to PensionSync

Hello Liz-blake, thanks for posting on the Community page, So you need to confirm on the pension provider what plan you are using and if the pension plan is correct then use pension sync details as they pull it through from the pension provider.

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