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I appreciate what you've done so far, marfas. Since the issue persists, let me redirect you to our support team. They have additional tools to pull up your account and investigate this further.
Here's how:
In addition, you can save time by uploading your receipts and bills from suppliers to QuickBooks Online: Upload your receipts and bills.
Please feel free to leave a reply if you have any further questions about display preferences or any QuickBooks-related concerns. We're available to assist you 24/7.
Hello
thank you. I’m trying this fton my iPad but the only option available is ask the community. I can’t get to talk to a real person
Oh it might just be too early in the morning. Ha. I’ll try later. Thank you for your help
I appreciate you for following the steps provided by my colleague, Marfas. Allow me to add more details about contacting our support.
Please note that our live support is available Mondays through Fridays from 8:00 AM to 10:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM.
You can also check out this article if you need prompt assistance to contact our support: Contact QuickBooks Online Support .
Additionally, you can check this article to learn more about customizing the navigation menu in QuickBooks Online: Understand the navigation menu in QuickBooks Online.
You can leave a reply in the comment section if you have more questions or other concerns about display preferences in QuickBooks Online. We're looking forward to helping you. Keep safe.
Although everything else seems to be working on my iPad. There is no option to talk to a person. Only “ask the community” I don’t know what’s going on but I still cannot get in touch with anyone or resolve this issue. I don’t know what to do. I am signing up with a new accountant and am probably going to leave quickbooks due to this. Too stressful. I just need someone to look at my account but I can’t get anyone to do this
I recognize the need to check your account so you can get back to business immediately, marfasmutts. I'm here to ensure you can resolve this concern with the assistance of the appropriate support.
You can reach our technical team via call from Monday to Friday from 8:00 AM to 10:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM. While to chat with an expert, you can contact them all day from Monday to Friday.
Since you only have the Ask the community option, let's troubleshoot your browser to isolate cache-related issues that cause this behavior. With this, please access your account through a private window to prevent utilizing historical data from your regular browser.
For iPhone:
For iPad:
Once it works, switch to your regular browser and clear its cache to refresh your website's preference. You can also use the system's supported browsers for the most secure and best experience.
Moreover, consider scanning this resource to get yourself acquainted with the different features available in the application: QuickBooks Online app overview.
We're here to help if you have questions or clarification when navigating the QuickBooks Online application to perform different business tasks. You can get back to us by clicking the Reply button below.
I have managed to contact a person using a link from these replies.
I don’t really understand what you are asking me to do. I don’t know what you mean by a private window. Sorry I am not very techy. Hopefully someone is dealing with this for me now. It’s been raised apparently and I have sent through screen shots of what I can see. I’m now having the same issue on my iPad so I’m doing my invoices on the web page as the account is working on there. Until someone gets back to my email. Thank you for your help
My issue has been resolved by the support team. All up and running again. So relieved! Thanks all for the support!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.