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marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

Everything is up to date and been switched on and off, redownloaded etc. it’s like the app is literally, not all there. It’s useless. I’m using it like normal without problem on my iPad though 
I’m not techy lol Can anyone help me please?
8 REPLIES 8
IrishNinoJ
QuickBooks Team

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

I appreciate what you've done so far, marfas. Since the issue persists, let me redirect you to our support team. They have additional tools to pull up your account and investigate this further.

 

Here's how:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online product and click Continue.
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In addition, you can save time by uploading your receipts and bills from suppliers to QuickBooks Online: Upload your receipts and bills.

 

Please feel free to leave a reply if you have any further questions about display preferences or any QuickBooks-related concerns. We're available to assist you 24/7.

marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

Hello

thank you. I’m trying this fton my iPad but the only option available is ask the community. I can’t get to talk to a real person 

marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

Oh it might just be too early in the morning. Ha. I’ll try later. Thank you for your help 

Heide DC
QuickBooks Team

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

I appreciate you for following the steps provided by my colleague, Marfas. Allow me to add more details about contacting our support.

 

Please note that our live support is available Mondays through Fridays from 8:00 AM to 10:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM.

 

You can also check out this article if you need prompt assistance to contact our support: Contact QuickBooks Online Support .

 

Additionally, you can check this article to learn more about customizing the navigation menu in QuickBooks Online: Understand the navigation menu in QuickBooks Online.

 

You can leave a reply in the comment section if you have more questions or other concerns about display preferences in QuickBooks Online. We're looking forward to helping you. Keep safe.

marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

Although everything else seems to be working on my iPad. There is no option to talk to a person. Only “ask the community” I don’t know what’s going on but I still cannot get in touch with anyone or resolve this issue. I don’t know what to do. I am signing up with a new accountant and am probably going to leave quickbooks due to this. Too stressful. I just need someone to look at my account but I can’t get anyone to do this 

KimberlyS
QuickBooks Team

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

I recognize the need to check your account so you can get back to business immediately, marfasmutts. I'm here to ensure you can resolve this concern with the assistance of the appropriate support.

 

You can reach our technical team via call from Monday to Friday from 8:00 AM to 10:00 PM and Saturday to Sunday from 8:00 AM to 6:00 PM. While to chat with an expert, you can contact them all day from Monday to Friday.

 

Since you only have the Ask the community option, let's troubleshoot your browser to isolate cache-related issues that cause this behavior. With this, please access your account through a private window to prevent utilizing historical data from your regular browser.

 

For iPhone:

 

  1. On your device, open Safari.
  2. Locate and tap the Tabs icon.
  3. If you have iOS 17, swipe to the Private tab group button and choose the tab you want to open. Otherwise, skip this step.
  4. Click Private, then [number] Tabs.
  5. Select Done.

 

For iPad:

 

  1. Open Safari on your device.
  2. Tap, then hold the Tabs button.
  3. Choose the New Private Tab.

 

Once it works, switch to your regular browser and clear its cache to refresh your website's preference. You can also use the system's supported browsers for the most secure and best experience.

 

Moreover, consider scanning this resource to get yourself acquainted with the different features available in the application: QuickBooks Online app overview.

 

We're here to help if you have questions or clarification when navigating the QuickBooks Online application to perform different business tasks. You can get back to us by clicking the Reply button below.

marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

I have managed to contact a person using a link from these replies. 
I don’t really understand what you are asking me to do. I don’t know what you mean by a private window. Sorry I am not very techy. Hopefully someone is dealing with this for me now. It’s been raised apparently and I have sent through screen shots of what I can see. I’m now having the same issue on my iPad so I’m doing my invoices on the web page as the account is working on there. Until someone gets back to my email. Thank you for your help 

marfasmutts-gmai
Level 2

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

My issue has been resolved by the support team. All up and running again. So relieved! Thanks all for the support!

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