It’s nice to see you in the Community, laurah6.
Allow me to share some insights on how to smoothly move your Standard payroll data to the Advanced version.
Before you migrate to the latter payroll service, you’ll have to export and then import your employees’ information, payslips, and reports. That's because you’ll lose your current payroll information when you switch to the advanced version. Also, the migration procedure can take up to 7 business days to be completed.
That being said, I recommend you contact our Payroll Support Team. One of our specialists will collect your personal information to gain access to your account. Then, go over all of the requirements for the migration process.
To reach them:
- Go to the Help icon at the top to display the Search window.
- From there, click the Contact Us link to access the What can we help you with? section and then enter a brief description of your concern in the field box.
- Tap the Continue button to see the list of support options.
- Choose Chat to start a conversation or Callback to speak with an agent.
For additional resources, you can utilize these articles to move your payroll data:
Also, the QuickBooks Online Advanced Payroll hub includes links to common payroll-related activities. It also contains a video tutorial to help you complete each task.
Feel free to visit the Community again if you need further assistance while working in QuickBooks or have questions about the product. Simply click the Reply button and post your comments. I’ll get back to help you.
