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Is anyone else not able to file their EPS via Core Payroll as Quickbooks is saying there is an error.
It is saying the following......
How do I overcome this?
I appreciate you notifying us here on this thread, ben156.
As per checking, there's an ongoing investigation when receiving errors after filing EPS via QuickBooks Core Payroll. Please know that our engineers are already aware of this issue and implementing measures to provide a timely resolution.
With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business. To do this:
In addition to that, you can set up RTI (Real-Time Information) reporting to automatically send EPS to HMRC at the scheduled time.
Furthermore, if you're having payroll issues or seeing error codes, this reference can help you fix it: Fix common payroll issues and error codes.
If anything arises, our team is always available for any additional help. Just keep us posted in the comments below. Stay safe.
Just to follow up from this.. I am still waiting for this illusive fix to be presented to me! I have been calling Quickbooks every day for 2 weeks as the response from them is appalling. What has happened to Quickbooks customer service? Nobody seems to know what the problem is, when it might be fixed or nobody is able to call me either to explain.
Hi Ben
I too am having this issue and Quickbooks closed my case, but not the investigation apparently, but i am not receiving any updates, and havent been able to submit for two months! I emailed a couple of times and they say they have no record of my query. I am very confused. I was happy with standard payroll - this issue is only since being upgraded to core payroll. I do hope there is a fix soon.
It sounds like one of your previous filings was rejected, which might be causing the issue. Since you have switched to Core Payroll, you may not be able to see those rejected filings now.
Additionally, this error message often appears when the Full Payment Submission (FPS) hasn’t been successfully filed before the Employer Payment Summary (EPS). Since filings must be submitted in chronological order, you will need to ensure all FPS filings for the relevant period have been accepted before attempting to submit the EPS.
To resolve this:
1. Check your previous FPS filings. Make sure they have been submitted and accepted.
2. Confirm the status of any rejected filings and resubmit if necessary.
3. Retry submitting the EPS once all FPS filings are successfully processed.
Hi Dominika,
No, sadly this is a fault with the core payroll software. I have been told that it is a coding error with the software and the error is yet to be found and resolved. I too have not been able to submit and EPS since November which has cause me to receive fines from HMRC. It is a massive problem that Quickbooks has caused many many of us.
I feel your pain. It is totally unacceptable the way we have been treated regarding this.
I get how challenging it must be to deal with issues when submitting your Payroll EPS filing following your upgrade to Core Payroll. This situation can be disheartening when you're simply trying to ensure everything runs smoothly in your payroll process, everyone. It's also deeply frustrating not to receive timely updates despite reaching out multiple times.
There can be a communication breakdown or an issue that hasn't been captured in the support system. With this, I'd recommend reaching out to QuickBooks support again to ensure that your concerns are addressed.
You can provide any previous case or reference numbers when you contact them. Communicate the issues you've encountered since the upgrade to Core Payroll and specify that this has been ongoing for two months.
Moreover, you can ask them to check the INV (Investigation Number) associated with your case. If they do not find a record, request that a new investigation be started and ask for the INV number for your reference.
Rest assured, our team will communicate any progress or solutions promptly. Please know that we're dedicated to keeping you informed every step of the way as we work towards a permanent solution.
Lastly, I've got you these articles, which can be handy moving forward:
Thank you for your continued patience and understanding, everyone. Your satisfaction and ability to use our products effectively is a priority. We're working diligently to resolve this swiftly and appreciate your patience as we work through these challenges. Wishing you nothing but continued success in your business endeavors.
Yes, everything is in hand. The rollout of Core Payroll has been nothing short of appalling especially as there are bugs in the system which were not addressed before going live.
unfortunately the QuickBooks customer service team are unable to assist without passing up to the engineering team who are not contactable directly.
I know this is a bigger issue with QuickBooks, and you probably already tried a few things, but while waiting for them to fix it, you could try this just in case:
Go to Taxes > Payroll Taxes, then re-enter your Government Gateway ID and password (even if it’s saved, it might help to refresh it). From there, check if you can submit any missing FPS filings. Some might need to be re-submitted before EPS goes through.
Might not be a fix, but worth a shot while waiting for QuickBooks to sort this out!
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