Hi @BarryS2,
Thank you for bringing this into our attention. I'm here to point you in the right direction for support with this issue you mentioned.
The exact issue you stated above is currently under investigation by our product engineers. I'd suggest contacting our Technical Support team for further assistance. They can pull up your account within a secure environment, as well as add you to the list of our affected users. This way, you'll receive email notifications whenever an update becomes available. You can refer to this investigation number: INV-44971.
Here's how to contact them:
- Log in to your QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
You can also keep this article handy, in case you need it in the future: QuickBooks Online Advanced Payroll Hub. It's an extensive list of all related articles for QuickBooks Online Advanced Payroll.
Don't hesitate to post a comment below if you have other questions. I'll get back to you as soon as I can.
