Hello there, cdc1,
Great job for performing some steps to get rid of the error message.
I've got another solution for you to resolve the issue. There could be some browser hiccups. If it's overloaded, it can cause unexpected results. Thus, keeps the message from coming back every time you make a pay run.
The first step to take is to use a private window. Browsing privately disables the cache from saving your data, and it's a good way to check issues caused by a full cache. Also, make sure to use other supported browsers to get the best out of your QuickBooks experience.
When that works, clear the cache and cookies on your browser to refresh website history that might be causing issues when using QuickBooks.
If you're getting the same results, I highly suggest contacting our QuickBooks Online Payroll Team. They can further investigate what's causing this behavior to appear again.
How to contact customer support:
- Sign in to your QuickBooks Online company.
- Click Help (?) at the top right.
- Select Contact Us to connect with a live support agent.
I've added these handy articles for your additional information in using the Pensionsync integration:
Don't hesitate to post again if there's anything else you need. I'm always around to help.
