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Louise_Caffrey
Level 1

Plan 2 student loans

Hi,

 

I've set up 2 staff members for student loans repayments - plan 2.  First month it took out the correct amount but on the 2nd month it took 10 times the amount that should have been.  Can anyone advise how this can be amended?  Many thank, Louise

6 REPLIES 6
Ashleigh1
QuickBooks Team

Plan 2 student loans

Hello Louise_Caffery, 

 

Welcome to the Community page, 

 

Can we ask which payroll it is you are using is it Advanced payroll or is it Standard payroll? 

Louise_Caffrey
Level 1

Plan 2 student loans

Advanced payroll, thanks, 

Ashleigh1
QuickBooks Team

Plan 2 student loans

Hello Louise, have you tried unlocking the payrun, removed the employees and added them back in again? what are the amounts of the wages in the 2nd month can you send us some screenshots of what you are seeing please. 

Louise_Caffrey
Level 1

Plan 2 student loans

Hi

 

Thanks, no I haven't tried this yet, new to quickbooks!

 

In february it seems it was correct for the payroll and then shot up for the march payroll.  Is this something that is calcuated by quickbooks?

 

Thanks again, L

Louise_Caffrey
Level 1

Plan 2 student loans

february screenshot

Ashleigh1
QuickBooks Team

Plan 2 student loans

Hi Louise, 

 

So we would need more information on this to help you. You might be better off ringing the helpline on 0808 234 5337, the lines are open until 7pm and then you will be able to set up a screenshare with the agent and they will be able to have a look into this for you and have a look into each section as well to see if it is all correct for you. 

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