Let me help you fix this issue, Rich.
There are times you run into these problems because of browser-related issues. We can perform some troubleshooting steps to fix the problem. Use the shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
- Microsoft Edge: Ctrl + Shift + P
This deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. Once done, you can double-check to see if it is working fine. If so, go to your main browser and clear the cache to fix the problem. Cached files and data can sometimes cause a webpage to reload. Apart from this, some browsers have a setting that can cause a page to reload automatically.
On the other hand, if it still does not work, you can use another supported browser. However, if the issue persists, I recommend contacting our support team so they can take a look at this and investigate further. They have the tools to pull up your account in a secure environment. Here's how to reach them:
- Sign in to your QuickBooks Online company.
- Go to the Help (?) menu.
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Also, you can check out some updates when using the Standard Payroll plan and how it is transitioned to Core Payroll. Read this article for reference: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.
Moreover, learn how to run, print, and customize payroll reports in QuickBooks Online Payroll and take a closer look at your business and employees' finances. I've added this article for more details: Run Payroll Reports.
Drop your reply below if you need further assistance. The Community is always here to assist with all your needs.
