We can perform some troubleshooting to see if this is a browser-related cause, oa-itechplus-net.
I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:
- Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
- Safari: Press Command + Shift + N
- Google Chrome: Press CTRL + Shift + N
Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account.
If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.
Please check the following articles about how a user can get the most of the user experience with QuickBooks Online:
If there's anything else that I can help you with, let me know in the comments below. Stay safe!